Terms of service

Last Updated: October 16, 2026

Welcome to CrawlHug.

These Terms of Service govern your access to and use of our website, https://crawlhug.rest, including the purchase of products and use of services offered through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable law.

Please read these terms carefully before using our website.

1. Overview

This website is operated by CrawlHug, an online retailer specializing in cozy wearable blankets, comfortable homewear, and relaxation essentials.

Throughout these Terms of Service, the terms "we," "us," and "our" refer to CrawlHug.

The terms "you," "your," and "customer" refer to visitors, users, and customers of our website.

CrawlHug was established in 2023 and operates through its official website at https://crawlhug.rest.

Our online store uses Shopify's e-commerce platform to facilitate product listings, shopping cart functionality, and checkout services.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you, or that you have obtained the necessary consent from a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Submit false or misleading order information.

  • Attempt unauthorized access to our systems.

  • Introduce malicious software or harmful code.

  • Interfere with the operation or security of our website.

  • Copy or exploit website content in violation of applicable intellectual property laws.

We may restrict access where reasonably necessary to prevent fraud, protect our systems, or address violations of these terms.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, colors, measurements, and other relevant information.

However, slight differences may occur due to:

  • Screen settings and display calibration

  • Lighting conditions in product photography

  • Manufacturing tolerances

  • Manual measurements

  • Product updates or improvements

Customers are encouraged to review product descriptions and size information before placing an order.

Nothing in this section excludes liability for materially inaccurate product descriptions or affects statutory rights.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to update our product selection, discontinue products, or adjust available quantities.

If a purchased item becomes unavailable, we will contact you and offer an appropriate alternative or a refund.

Any substitution requires your agreement.

5. Pricing and Payment

Product prices are displayed on our website in the currency indicated at checkout.

We reserve the right to update product prices and promotional offers without prior notice.

Price changes will not affect orders that have already been accepted and paid for, except where permitted by applicable law and agreed with the customer.

Payment must be completed using one of the available payment methods displayed at checkout.

Payment processing may be handled by authorized third-party payment providers.

We do not require customers to provide payment card information through email or other unofficial channels.

6. Order Placement and Acceptance

After placing an order, you should receive an order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of your order.

We may review orders for payment authorization, inventory availability, or suspected fraudulent activity before accepting and fulfilling them.

If we cannot fulfill an order, we will notify you and issue any applicable refund.

7. Shipping and Delivery

CrawlHug offers free standard worldwide shipping on orders placed through our official website.

Our estimated delivery timeframe is 7–10 business days, excluding any separately disclosed processing period.

Delivery times are estimates and may vary due to destination, customs procedures, carrier operations, public holidays, or circumstances beyond our reasonable control.

For additional details, please refer to our Shipping Policy.

Mandatory legal rights concerning delivery delays or nondelivery remain unaffected.

8. Returns and Refunds

We offer a 30-day return and refund policy with free returns for eligible purchases.

Customers may request a return within 30 calendar days of receiving their order.

Eligibility requirements and refund procedures are explained in our Return & Refund Policy.

Nothing in these terms limits your statutory consumer rights.

9. Promotions and Discounts

From time to time, CrawlHug may offer promotional pricing, discount codes, or special offers.

Unless otherwise stated:

  • Promotions apply only during the advertised period.

  • Discount codes may be subject to stated eligibility requirements.

  • Promotional offers may not be combined.

  • Offers are subject to product availability.

We reserve the right to correct promotional errors, subject to applicable law and the rights of customers with accepted orders.

10. Intellectual Property

The website's original branding, text, graphics, layout, and other content owned by CrawlHug are protected by applicable intellectual property laws.

Third-party trademarks, photographs, product materials, and other content remain the property of their respective owners.

You may not reproduce, distribute, or commercially exploit protected content without the appropriate permission.

11. Third-Party Services

Our website may use third-party services to support payment processing, shipping, analytics, and e-commerce operations.

These services may be subject to their own terms and privacy practices.

We are not responsible for third-party websites that we do not operate or control, except as required by applicable law.

12. Privacy and Personal Information

We respect the importance of protecting customer information.

Personal information collected through our website is handled according to our Privacy Policy and applicable data protection laws.

Customers should review our Privacy Policy to understand how their information is collected, used, stored, and shared.

13. Disclaimer of Warranties

We aim to provide accurate information and reliable website functionality.

However, temporary interruptions, technical errors, or maintenance may occur.

To the maximum extent permitted by applicable law, we do not guarantee uninterrupted or error-free website access.

This disclaimer does not exclude any express product warranty, statutory guarantee, or mandatory consumer protection.

14. Limitation of Liability

To the extent permitted by applicable law, CrawlHug will not be responsible for indirect or consequential losses arising solely from website interruptions or circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, or other legally protected claims.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses directly resulting from your unlawful use of our website or your material violation of these Terms of Service.

This provision does not reduce any mandatory consumer rights.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, services, or legal obligations.

The updated version will be published on our website with a revised effective date.

Changes will not retroactively alter accepted orders where doing so would violate applicable law.

17. Governing Law

These Terms of Service are governed by the applicable laws of the State of Illinois, United States, without excluding mandatory consumer protections that apply in a customer's country or jurisdiction of residence.

Any disputes will be handled in accordance with applicable law and relevant jurisdictional requirements.

18. Contact Information

For questions regarding these Terms of Service, please contact:

CrawlHug

Website: https://crawlhug.rest

Email: support@crawlhug.rest

Phone: +1 (631) 764-2120

Business Address: 1020 W Lawrence Ave, Chicago, IL 60640, United States

Thank you for choosing CrawlHug.