Shipping policy

Last Updated: October 16, 2026

At CrawlHug, we believe that comfort should be accessible wherever you are.

We are pleased to offer free standard worldwide shipping so customers can enjoy our cozy wearable blankets, comfortable homewear, and relaxation essentials without additional standard shipping charges.

Please review our shipping information before placing your order.

1. Worldwide Shipping

CrawlHug offers free standard shipping to supported destinations worldwide.

Shipping Cost: FREE

There is no minimum purchase requirement to qualify for free standard shipping.

Shipping availability may depend on carrier serviceability, import restrictions, and local delivery conditions.

If we cannot ship to your selected destination, we will notify you before fulfilling the order and provide an appropriate refund where payment has already been collected.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 Business Days

Business days generally exclude Saturdays, Sundays, and public holidays.

This delivery estimate applies after the order has been processed and dispatched.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise during checkout.

3. Order Processing

Orders are reviewed and prepared for shipment after payment confirmation.

Processing includes:

  • Payment verification

  • Product availability checks

  • Order preparation

  • Packaging

  • Handover to the shipping carrier

Orders placed during weekends or public holidays may begin processing on the next business day.

The actual processing period may vary depending on order volume and product availability. Any applicable processing estimate should be communicated during checkout or in the order confirmation.

4. Order Confirmation

After completing your purchase, you should receive an order confirmation email.

This email contains relevant order details, including purchased items and the shipping address entered during checkout.

Please review your information carefully.

If you notice an error, contact support@crawlhug.rest as soon as possible.

5. Shipment Tracking

Where tracking is available, customers will receive shipment tracking information by email after dispatch.

Tracking updates may take time to appear after a shipping label has been created or a package has been transferred to the carrier.

You can use the tracking information provided to monitor the progress of your delivery.

If you need assistance understanding your shipment status, please contact our support team.

6. International Deliveries

We offer worldwide shipping, subject to applicable shipping restrictions and carrier availability.

International orders may be processed through different logistics partners depending on the destination.

Delivery times can be affected by:

  • Customs inspections

  • Local import procedures

  • International transportation conditions

  • Weather disruptions

  • Carrier service interruptions

  • National holidays

  • Remote delivery locations

We will make reasonable efforts to assist customers when shipping issues arise.

7. Customs Duties and Import Taxes

Although standard shipping is free, international orders may be subject to customs duties, import taxes, or government-imposed charges.

Any applicable charges and responsibility for payment will be disclosed at checkout where required by law.

Unless otherwise expressly stated at checkout, customs duties and import taxes imposed by the destination country may be the customer's responsibility.

Please review your local import regulations before placing an international order.

8. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City and state or province

  • Postal or ZIP code

  • Country

  • Contact information

If an address needs to be corrected, contact us immediately.

We will attempt to update the address before dispatch.

Once an order has shipped, address modifications may be restricted by the carrier.

9. Delayed Shipments

We understand that receiving your order on time is important.

While our estimated delivery timeframe is 7–10 business days, unexpected delays may occasionally occur.

If your order is delayed, please contact support@crawlhug.rest with your order number.

We will review the tracking information and work with the relevant shipping provider to investigate.

Where delivery cannot be completed within a legally required period, customers retain all applicable cancellation and refund rights.

10. Lost Packages

If your package appears to be lost during transit, please contact our customer support team.

We may request your order number and tracking information to begin an investigation.

If a package is confirmed lost before successful delivery, we will provide an appropriate resolution, which may include:

  • Reshipping the order at no additional cost

  • Issuing a refund to the original payment method

Your rights under applicable consumer protection laws remain unaffected.

11. Damaged Packages

If your package arrives damaged, please inspect the contents and contact us as soon as reasonably possible.

Include photographs of the damaged packaging or product where available.

We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

12. Multiple Shipments

Some orders may contain products that are dispatched separately.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

There will be no additional standard shipping charge for split shipments.

13. Shipping Restrictions

Certain destinations or products may be subject to shipping restrictions imposed by carriers or local authorities.

If we are unable to fulfill an order due to a shipping restriction, we will notify the customer and arrange a refund for the affected items.

14. Returns After Delivery

CrawlHug offers a 30-day return and refund policy with free returns for eligible products.

If you wish to return an item after delivery, please refer to our Return & Refund Policy or contact our support team for instructions.

15. Contact Information

For shipping questions, tracking assistance, or delivery concerns, please contact:

CrawlHug Customer Support

Website: https://crawlhug.rest

Email: support@crawlhug.rest

Phone: +1 (631) 764-2120

Business Address: 1020 W Lawrence Ave, Chicago, IL 60640, United States

CrawlHug – Bringing Comfort to Your Doorstep.