Contact information
Last Updated: October 16, 2026
Welcome to CrawlHug Customer Support.
At CrawlHug, we believe that excellent customer service is an essential part of a comfortable shopping experience.
Whether you need help choosing a product, checking your order status, or requesting a return, our team is here to assist you.
We value clear communication, transparency, and customer satisfaction.
1. Business Information
Business Name: CrawlHug
Established: 2023
Official Website: https://crawlhug.rest
Customer Support Email: support@crawlhug.rest
Phone Number: +1 (631) 764-2120
Business Address:
CrawlHug
1020 W Lawrence Ave
Chicago, IL 60640
United States
2. Customer Support
For general inquiries and customer service assistance, please contact us by email.
Email: support@crawlhug.rest
We recommend including relevant information in your message so that we can assist you efficiently.
For order-related inquiries, please include your order number and the email address used during checkout.
Our team will review your inquiry and respond as soon as reasonably possible.
3. Order Assistance
If you have questions about an existing order, we can help you with:
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Order confirmation
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Product information
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Shipping status
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Tracking updates
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Address correction requests
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Missing or damaged products
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Return and refund requests
Please contact us with your order number and a brief description of your concern.
4. Product Inquiries
Our store focuses on cozy wearable blankets, comfortable homewear, and relaxation essentials.
If you have questions about a product, including available colors, sizing, materials, or care instructions, please contact us before placing your order.
We will do our best to provide accurate information to help you make an informed purchase.
5. Shipping Support
CrawlHug offers free standard worldwide shipping with an estimated delivery timeframe of 7–10 business days after dispatch.
If you have questions about shipping or tracking, please contact our customer support team.
For complete shipping information, please review our Shipping Policy.
6. Returns and Refunds
We offer a 30-day return and refund policy with free returns for eligible orders.
To request a return, email support@crawlhug.rest with your order number and a brief explanation of your request.
Our support team will provide the necessary return instructions.
Please do not ship returned items to our business address without receiving authorization and instructions.
For complete information, please review our Return & Refund Policy.
7. Feedback and Suggestions
We welcome feedback from our customers.
Your suggestions help us improve our products, website, and customer service.
If you would like to share feedback about your shopping experience, please email us at support@crawlhug.rest.
8. Website Assistance
If you experience a technical issue while browsing our website or completing checkout, please contact our support team.
When reporting a technical issue, it may be helpful to include:
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A brief description of the problem
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The page where the issue occurred
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Your device or browser type
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A screenshot, if available
Please do not send passwords or complete payment card details through email.
9. Privacy-Related Requests
If you have questions about the handling of your personal information or wish to exercise an applicable privacy right, please contact:
We will review requests in accordance with our Privacy Policy and applicable data protection laws.
10. Important Customer Service Notice
For your security, please communicate with CrawlHug through our official website or verified contact information.
We will never ask you to send your account password or full payment card details through email.
If you receive a suspicious message claiming to represent CrawlHug, please contact our official support email for verification.
11. Contact Us
We appreciate your interest in CrawlHug and look forward to assisting you.
CrawlHug
Website: https://crawlhug.rest
Email: support@crawlhug.rest
Phone: +1 (631) 764-2120
Address: 1020 W Lawrence Ave, Chicago, IL 60640, United States
CrawlHug – Wrap Yourself in Comfort.